Health Business Week
Welcome to NewsRx!
Learn more about a six-week, no-risk free trial of Health Business Week
We're a pay-per-view site for premium content. If you'd like to purchase this article, it's only $3.00.
Best Practices, Llc
Complimentary Excerpts: Featured Service-to-Sales Documents from the Best Practice Database
October 5th, 2007
High performance service-to- sales call centers match each customer with the right representative. Aligning representative sales skills and customer needs allows service-to- sales representatives to capitalize on the sales opportunities in every customer call. The best call centers are integrating sales into their service function and transitioning their representatives from order-takers to sales people to optimize their sales potential and increase revenue streams. Benchmarking research by Best Practices, LLC, specifically Featured Service-to-Sales Documents from the Best Practice Database, identifies processes, and tactics that successful leading companies have...
Source: Health Business Week (2007-10-05)
|
