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Access America
Travel Frustrations Dip...Except over Costs
October 24th, 2008
The quarterly barometer that tracks traveler frustrations with such headaches as cost, safety and service found movement in both directions during the past summer. While frustrations with rising gas prices fueled a spike in concern about overall travel costs to their highest levels in the past year, travelers registered more resignation over the hassles associated with airline travel. Overall, the quarter's frustration index stood at 55.1 percent, dipping 2.4 points since March but still above the 53.9 point level reported last summer. The latest Access America's Traveler Frustration Index conducted in August and released reported that Americans' frustration with gas...
Source: Health Business Week (2008-10-24)
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