Published in Health Business Week, October 31st, 2008
small business community - has been ranked above both BT and TalkTalk by Topcomm. Topcomm measures key performance indicators such as delivering on-time orders, providing accurate billing and promptly handling and resolving complaints and faults.
Topcomm, the independent, co-regulatory group made up of Communications Service Providers (CSPs), reports on the quality of customer service provided by CSPs - including ordering services, fault repair, complaint handling and billing accuracy. It ensures that the information made available to consumers is objective, reliable and comparable. Topcomm...
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