J.D. Power and Associates
J.D. Power and Associates Reports: Shoppers Cite Dealer-Related Issues Among the Top Reasons for Rejecting Motorcycle Brands
Published in Health Business Week, January 2nd, 2009
The inaugural study, which analyzes the reasons shoppers consider a particular motorcycle brand but ultimately purchase a different brand, finds that 51 percent of new-motorcycle shoppers cite dealer-related issues as a reason for rejecting a motorcycle brand. One of the primary dealer-related issues for rejecting a brand is the inability to test ride a bike, which was mentioned by one-fourth of shoppers as a reason for rejection, while 7 percent of shoppers indicate that the...
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Source: Health Business Week (2009-01-02)
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