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Atlantic City Hotel & Lodging Association
"Customer Service More Important Than Ever In This Economy"
January 16th, 2009
"As consumers everywhere put the brakes on spending, customer service becomes more important than ever," said Michael Anderson, President of the Atlantic City Hotel and Lodging Association (ACHLA) and Vice President of Hotel Operations, Bally's Atlantic City. Anderson addressed his peers at a meeting of the ACHLA with a thoughtful reminder of how casino/hotel employees can counter negative effects of the economy. "The customer has never been more important," noted Anderson. "Yes, there are fewer, and most are spending a little less, but each customer coming through our doors has chosen to come. For that, we need to reward them with great customer service. A big smile...
Source: Health Business Week (2009-01-16)
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