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Accenture
Governments Must Improve Engagement with Citizens and Collaborate with Other Providers to Improve Service Delivery and Outcomes, New Accenture Report Finds
January 30th, 2009
Engaging citizens and collaborating with a wider network of service providers are among the key practices that can help governments improve the quality of the services and outcomes they deliver to their constituents, according to a new report from Accenture (NYSE: ACN). In Leadership in Customer Service: Creating Shared Responsibility for Better Outcomes, Accenture identifies a new imperative for governments to build upon what – over the past decade - has become a stronger focus on the quality of the service transaction toward a new relationship with customers and citizens that improves the relevance and transparency of government decision-making, service design and...
Source: Health Business Week (2009-01-30)
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