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Aetna
Communicating across Cultures: Learn How This April During Minority Health Awareness Month
April 17th, 2009
Four Steps to Improve Cross Cultural Communication The Manhattan Cross Cultural Group created the ResCUE™ model for its Quality Interactions® training. It teaches health care professionals how to communicate better with people from different cultures. Aetna uses this training for its clinical staff, and offers the online course free of charge to its network doctors. Health care professionals who have filed a claim on behalf of Aetna members can use it, too. People are the best source of information about their own culture. The ResCUE™ model teaches skills to help people from different cultures learn about one another. Keywords: Aetna. ...
Source: Health Business Week (2009-04-17)
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