Pharmaceutical Care Management Association PCMA

PCMA: New J.D. Power and Associates Study Finds Consumer Satisfaction with Pharmacy Options

Published in Health Business Week, October 2nd, 2009

Pharmacy consumers with prescription drug coverage are satisfied with a range of pharmacy options - including mail-service pharmacies - according to the J.D. Power and Associates 2009 National Pharmacy Study (SM), the Pharmaceutical Care Management Association (PCMA) said.

According to J.D. Power and Associates, "the study finds that pharmacy satisfaction among customers with prescription drug coverage averages 818 on a 1,000-point scale, while satisfaction among those without coverage is only 792. Among mail-order customers 65 years of age or older with private prescription drug coverage, satisfaction with their pharmacy experience averages 844. In comparison, pharmacy...

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Source: Health Business Week (2009-10-02)

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