Published in Healthcare Finance, Tax and Law Weekly, February 20th, 2008
"Contact and call center agents now get a Microsoft's Dynamics CRM screen launch populated with the caller contact information, along with a pre-announcement (text to speech) of who is calling before they can even pick up the phone," says Paul Perryman - President of the VoiceGate Division - "Using computer telephony integration allows us to not only provide advanced call detail reporting to Microsoft Dynamics CRM, it also allows us to trigger call recording and save these call logs as voice documents." He goes on to say...
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