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Allegiance, Inc.

Allegiance Helps Eliminate the Ills of Patient Feedback Management for Holy Cross Hospital

Published in Hospital Business Week, September 16th, 2007

Communicating with patients and understanding their needs is critical for award-winning Holy Cross Hospital, a 571-bed medical facility in Ft. Lauderdale, Fla. To help capture and manage patient feedback, Holy Cross turned to Allegiance, Inc., the leading provider of on-demand enterprise feedback management (EFM) solutions. The hospital deployed PatientVoice, a Web-based tool that is one component of a larger EFM platform offered by Allegiance.

PatientVoice simplifies the feedback management process and makes it easier for patients to communicate with the hospital regarding their care. Once feedback is captured in PatientVoice, it is automatically categorized, analyzed...

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