NCR Corporation

Research Shows Patients Want Self-Service to Manage Healthcare Interactions

Published in Hospital Business Week, April 26th, 2009

According to a survey of U.S. and Canadian consumers commissioned by NCR Corporation (NYSE: NCR), patients are growing increasingly frustrated with long waits at doctors’ offices and hospitals and are looking to self-service technology as a way to help expedite these interactions.

The annual research study reveals that 74 percent of patients find waiting at a hospital or doctor’s office the greatest frustration at a healthcare appointment. In addition, respondents indicated they are inconvenienced by the time and effort required to schedule appointments, pay medical bills and complete paper forms, and they would like to spend less time on these activities.

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Source: Hospital Business Week (2009-04-26)

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