The Forum for People Performance Management and Measurement

Happy Employees Lead to Healthier Patients

Published in Hospital Law Weekly, August 20th, 2009

While the nation's health care industry invests hundreds of billions of dollars each year in new technology and infrastructure to care for an increasingly aging population, its most important investment should be in its people, according to a new white paper published by the Forum for People Performance Management and Measurement.

The paper, "The Relationship between Employee Satisfaction and Hospital Patient Experiences," is based on extensive research commissioned by the FORUM, and conducted by The University of Wisconsin and Northwestern University at a major New York City hospital.

"In the health care industry, as in other service-related...

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Source: Hospital Law Weekly (2009-08-20)

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