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Helpstream

Helpstream Announces Summer 2008 Release

Published in Lab Business Week, July 6th, 2008

Helpstream, a leading provider of on-demand collaborative customer service solutions, announced the general availability of the Helpstream Summer 2008 release, which contains over 130 enhancements to help companies understand customer attitudes, tap into community knowledge, and build winning relationships. By further integrating case management, knowledge management, and community collaboration, companies can leverage the power and familiarity of the Web to engage their customers in a rich, collaborative self service experience.

"Many companies turn to call deflection as a way to deal with increasing service demand, but in doing so they fail to engage the customer at a...

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