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CPM Marketing Group Inc.

CPM Marketing Group's Patient Loyalty Study Unveils Ground-Breaking Market Research

Published in Law and Health Weekly, June 16th, 2007

In recent years, there has been a surge in the number of hospitals interested in measuring their marketing programs' ROI. Although ROI, the instantaneous measurement of a marketing program, is one important measurement--it is not the only method to calculate success. Examining a communication program's effect on customer loyalty can provide another important perspective.

The typical offers for hospital marketing programs educate or encourage specific health screenings and immunizations. Hospitals are now inquiring whether the communication impacts long-term retention, loyalty and branding. Increased loyalty equates to a hospital's likelihood of retaining existing or...

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