Published in Law and Health Weekly, August 30th, 2008
Back in early 2007, Forte Systems embarked on six-figure plus upgrade to their phone system. One of the largest client benefits of this upgrade was the unique Call-Back-In-Queue feature. If an office calls in for technical support, the caller has the option to have the system hold their place in line without actually waiting on hold. The caller can then disconnect and a few minutes later when their turn comes up, the system with the assistance of Call-Back-In-Queue calls the...
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