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Law & Health Weekly

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American Federation of Government Employees



GAO Report Says Understaffing Major Issue at Social Security Administration



February 28th, 2009

A new GAO report confirms what the American Federation of Government Employees has been saying all along - that the Social Security Administration won't be able to handle the influx of baby boomer claims unless it receives full funding. The GAO report says that staffing and funding constraints are currently having adverse effects on field office services and it is not clear how the agency's push to expand the use of electronic services will mitigate the enormous backlog of disability hearings, the more than one hour wait period at field offices and the unanswered customer calls at offices across the country.

"The agency basically has been starved of funding," said...


Source: Law & Health Weekly (2009-02-28)

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