Univ. of Illinois, Chicago

Clerks control healthcare access for uninsured patients, study finds

Published in Managed Care Business Week, June 1st, 2004

With no requirement for healthcare providers to care for uninsured patients seeking routine medical attention, frontline staff - from clerks to insurance verifiers - are the gatekeepers, deciding who is seen by the physician and who is turned away, according to research conducted at the University of Illinois at Chicago.

"Nonmedical personnel play a significant role in decisions affecting access to care for indigent patients," said Dr. Saul Weiner, assistant professor of medicine and pediatrics at the UIC College of Medicine, and lead author on the study.

Published in Medical Care, a leading journal in healthcare studies, the study found that...

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Source: Managed Care Business Week (2004-06-01)

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