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Managed Care Weekly Digest

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Medicare



Medicare survey finds overall satisfaction in contractor-provider relationship



October 9th, 2006

The vast majority of Medicare health care providers are satisfied with the customer service, claims processing and educational activities provided by the Medicare fee-for-service contractors, according to a new survey conducted by the Centers for Medicare & Medicaid Services (CMS).

The first Medicare Contractor Provider Satisfaction Survey (MCPSS) was designed to garner objective, quantifiable data on provider satisfaction with the fee-for-service (FSS) contractors that process and pay Medicare claims. The MCPSS revealed that 85% of respondents rated their contractors between 4 and 6 on a 6-point scale.

The survey was sent early this year to more...


Source: Managed Care Weekly Digest (2006-10-09)

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