Published in Medical Letter on the CDC and FDA, December 12th, 2004
"It comes as no surprise to me that veterans rate their healthcare higher than other Americans rate their private-sector healthcare," said Secretary of Veterans Affairs Anthony J. Principi.
The secretary's comments came with the release of a respected independent study that showed veterans gave VA health care a rating of 91 for customer satisfaction on a 100-point scale.
The rating system's creator, the American Customer Satisfaction Index (ACSI), said the results...
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