Satisfied patients are also vulnerable patients

Researchers in Norway and Sweden conducted a study "to illuminate the experience of being a patient and cared for in an acute care ward."

"Patients may be the best source of information for assessing the quality of care in acute care wards. Studies often show that patients' satisfaction with their hospital stay is interpreted by managers and care providers as a measure for quality of care," said Venke Sorlie at the University of Oslo in Denmark and collaborators.

"Ten patients were interviewed as part of a comprehensive investigation by four researchers into the narratives of five...

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