Patents

Extend Health Awarded U.S. Patent For Call Center Technology

Published in Medical Patent Law Weekly, March 14th, 2012

2012 MAR 14 -- Extend Health, Inc., which operates the nation's largest private Medicare exchange, announced it has been awarded a U.S. Patent for its automatic call distributor technology, a central component of Extend Health's proprietary call center solution. The call distributor technology shortens call wait times by matching a caller with the benefit advisor best suited to meet the caller's needs based on more than 40 customer-specific variables.

"Our goal is to help our customers find the best-fit private Medicare plan and complete their enrollment applications in just one call," said Bryce Williams, CEO of Extend Health. "The key to accomplishing...

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Source: Medical Patent Law Weekly (2012-03-14)

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