Life Sciences

Findings in life sciences reported from University of Bath

Published in Medicine and Law Weekly, August 8th, 2008

"Third party call centres are growing as employers respond to market pressures. However, evidence shows their employees' experience of work is inferior compared to those working for in-house call centres," scientists in Bath, the United Kingdom report.

"Drawing on research in two organizations we argue that the differences in employees' experiences can be explained by examining external influences on HR practices. These cases reveal a complex web of relationships involving clients, owners and Temporary Work Agencies. The strategic choice of HR practices is severely constrained by these important external parties and by the labour market making it difficult to develop...

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Source: Medicine and Law Weekly (2008-08-08)

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