Pharma Investments, Ventures & Law Weekly
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J.D. Power and Associates
J.D. Power and Associates Reports: American Express Ranks Highest in Credit Card Customer Satisfaction for a Second Consecutive Year
September 21st, 2008
American Express ranks highest in overall customer satisfaction with credit card issuers for a second consecutive year, according to the J.D. Power and Associates 2008 Credit Card Satisfaction Study(SM) released. Now in its second year, the study measures customer satisfaction with credit cards by examining five key factors: interaction; billing and payment process; fees and rates; reward programs; and benefits and services. American Express ranks highest among credit card issuers with a score of 783 on a 1,000-point scale. American Express performs well in all five factors driving customer satisfaction. Discover Card follows American Express in the...
Source: Pharma Investments, Ventures & Law Weekly (2008-09-21)
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