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Comtek
Survey Amongst European Distributors Reveals Burden on Channel of Lack of Local RMA/Repair Facilities
March 15th, 2009
An independent survey commissioned by Comtek Network System, which provides outsourced RMA services to vendors worldwide, reveals the hidden costs of poor RMA handling by vendors lacking local RMA and repair facilities. The survey, which was carried out amongst twenty European distributors in January 2009, revealed that 85% of distributors are forced to carry extra stock and test and repair facilities to compensate for the vendor's lack of local facilities. It also discovered that the average turn around time for 95% of RMA and repair services was between one to two months, with a mere 5% claiming to complete the turnaround in less than a week. The...
Source: Pharma Investments, Ventures & Law Weekly (2009-03-15)
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