URAC
Consumer Demand for H1N1 Information Highlights Importance of Accreditation for Health Call Centers
Published in TB and Outbreaks Week, December 15th, 2009
The spread of the H1N1 virus and the growing concerns about treatments have illustrated the need for reliable sources of health care information. URAC, the nation's leading health care accreditation and education organization, offers a Health Call Center Accreditation which provides a framework for call centers around the country. Accredited call centers have the right policies and procedures in place to respond to top public health concerns, including the H1N1 virus, and ensure that consumers get the information they need from licensed professionals - any time day or night.
"URAC accreditation provides quality assurance for consumers who are seeking information and...
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