Published in Women's Health Weekly, September 22nd, 2005
According to recent research from Australia, "The broad aims of the present evaluation were, firstly, to describe the information and support needs of callers to a Cancer Helpline and, secondly, to describe the response of the service to these needs. A further aim was to use these results to develop strategies to improve the service."
"Anonymous caller information collected over a 6-year period was analyzed. The setting of the study was the Cancer Helpline service operated by the Cancer Council Victoria within the state of Victoria, Australia. The caller profile...
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